Root Cause Analysis in  First Union Corporation

 “After researching many root cause analysis tools on the market, I found REASON to be the best, offering the clearest, most concise process for identifying true root cause(s). Its methodology directed me to an actual finding that I could change and know that we had improved the level of service to our customers.”

David Stone - I&A Technology Process Tool Integration Manager

First Union Corporation offers full financial services in eleven states along the East Coast and, through First Union Securities, Inc, offers retail brokerage services in forty-seven states.

 Serving more than 15 million customers through 2000 retail offices, 3,500 ATMs, and along with 2.6 million online customers, First Union is the sixth largest bank holding company in the United States and, based on number on the of registered broker representatives, it is the sixth largest US broker/dealer house.

 First Union complements its traditional banking services in the following markets:

1) asset management, investment services, innovative products for individual customers, and

2) financial expertise in cash management, capital management, investment banking, and international banking for business customers.

 In protecting its customers interests, the Charlotte, North Carolina based company established a formal problem management process that supports its enterprise wide technologies, unifies its business partners, and identifies problematic root cause, as well. Within this process, teams of root cause analysts deal with critical technological issues that impact First Union’s numerous business units.

 As an aid in root cause analysis, Decision Systems Inc. was selected because of all the root cause analysis tools available, its REASON methodology and application was the only system that offered clear, concise information leading to true root causes.

Other Clients

Other Clients