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REASON(R)Root Cause Analysis |
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REASON |
REASON® Client Organizations Many major clients of REASON Root Cause Analysis and Lessons Learned are leading edge organizations with broad and often global operations involving diverse activities and processes that call for control and continuous operations improvement focus. All have distinguished themselves as leaders in their respective industries and have demonstrated strong commitment to and investment in operations quality and process improvement activities. With the advent of the REASON Technology, a new level of capabilities became available to these organizations. The REASON System generated new kinds of knowledge that could be applied by executive managers, supervisors and employees to better plan, to meet their goals and to design quality of process into their operations. While most organizations can materially benefit from the system and its capabilities, the companies and services that first have been attracted to the new REASON knowledge and capabilities have been those with deep commitment to quality of operation: organizations like the United Space Alliance, the prime contractor for NASA’s Space Shuttle Program. USA is responsible for the day-to-day operation and management of U.S. Space Shuttle Operations, including launch and landing operations. USA’s first and foremost goal is to provide quality of operations in order to assure safe and reliable management of the NASA Space Shuttle Fleet. Our clients have learned that the next significant step to advanced operations improvement capability is to step up from subjective problem solving approaches that have relied upon the opinions and assumptions of individuals to a higher technology that provides a repeatable process and criteria for accuracy and that can be applied by all of their personnel to discover the internal, systemic sources of their operations problems. A snapshot of a typical major REASON client is an organization that has gone through the daunting challenge of ISO Certification, that has adopted some form of the employee empowerment and quality circle philosophies in order to harness the ideas and energies of its employees, and that has invested in one of the sophisticated project and data management systems with all of the cultural and training demands that such an investment required. Such companies through their commitment and intensive focus upon improvement are the first to perceive the remaining barriers to improvement and the need for improved data about the systemic causes of their operations problems. Innovative organizations get excited about the new knowledge capabilities that come through REASON. Recently, a global leader in the organic chemical industry gathered its carriers and service vendors together to suggest and encourage an alliance for sharing REASON problem solving and lessons learned technology on mutual problems. Tuned to the broad improvement of their business processes, such companies can now unite internally and network with their clients, vendors and suppliers to identify, trend, analyze and automatically communicate best solutions to the problems that are mutually impairing quality of products and services. It is difficult to imagine a more challenging business and operations environment than one of globally deployed off-shore drilling rigs with personnel dealing with the hazards and demands of ocean and oil and gas drilling operations. The world’s leading company in the offshore drilling industry needs every benefit and value of knowledge and technology to maintain and control critical operations. They now can provide each of their rigs and global facilities with the abilities to solve problems and pinpoint critical potential problems, and to share information on events, problems and solutions. Corporate offices can now keep a close early watch for developing trends in order to head off problems corporate-wide. Many companies like the largest printing company on the globe have acquired many production facilities around the world. With these acquisitions came the need to unify business processes. REASON Root Cause Analysis and Lessons Learned System meets their need with a standardized problem solving method and software that provides a repeatable process for gaining visibility of opportunities to unify and improve global business processes. In the financial services world where problems resulting from the interface of software, hardware and clients can cascade into nightmare proportions in minutes, REASON provides financial world leaders with the technology to quickly get a handle on developing problems and to communicate solutions instantly throughout their complex. While our early REASON clients tended to be large organizations, today every client regardless of size or industry is provided the same powerful problem solving and lessons learned capabilities. Production companies, chemical process plants, airlines, nuclear sites, financial organizations, ship yards, and service organizations are taking operations improvement to a new level with REASON. For more information about how REASON can help you take it up another notch, please call (903) 236-9973. More: |